As part of any hosting package, we provide 45 days free hosting. This is so you can fully test Decibel before committing to a purchase.
All hosting accounts include automated nightly backups for disaster recovery purposes.
Dedicated and Semi-Dedicated hosting packages come with a dedicated IP address, allowing the installation of SSL certificates to protect sensitive customer data.
Our hosting runs on a VMWare certified highly-available vCloud platform.
All managed hosting accounts include full maintenance, patching and upgrade of operating system and web server software within scheduled maintenance periods.
Our hosting platform is monitored both internally and automatically by VMWare's vSphere, as well as being monitored 24/7 by on-site staff.
Websites are hosted behind dedicated high-availability CISCO firewall appliances. Each firewall is paired with a redundant appliance that will activate in case of hardware failure.
We send email alerts about your web server so you always have all the facts. We let you know if an error has occured overnight or if we need to reboot a server to install an upgrade. We minimise interruption and inconvenience, and in the last nine months we haven't experienced any errors on any of our servers. The most important point though is that we're monitoring your servers in many different ways and at many different levels, so if an issue does occur we should know before you've contacted us.
Our hosting partner Iomart Group Plc have six data centres around the UK. We use their City of London data centre, which offers a high quality, resilient and secure space.
- 24 hour Manned Security, CCTV & Intruder Alarmsv
- 24 hour on site Network Operations Centre (NOC)
- 4 x 1MW Generators
- 0.75 kW/m² power density
- N+1 Air Conditioning Systems
- Dual zone fire detection & INERGEN suppression system
- Up to 63A MCCB's within PDUs
- Dark Fibre Capability & Diverse Fibre Entry
- Carrier Neutral
- 6 x 500 kVA UPS (N+1)
- Controlled Environment - room temperature 24°C +/- 2°C
- 0.75kW/m² cooling density
- 12kN/m² raised floor system - 600mm void
- Mirrored Switchgear
The Private cloud is the Rolls Royce of cloud services.
A private cloud, delivers all of the benefits of cloud computing, including self-service, scalability, and elasticity, but with the additional comfort that a completely bespoke and dedicated solution brings.
Benefits of Decibel Technology's private cloud:
- Dedicated Hardware Platform
- On Demand Virtual Servers
- Finite Resource Pre-ordained
- Flexibility and elasticity of cloud
- Bespoke and complex architectures
- Totally Secure
- High Availability guaranteed Service Level Agreements (SLAs)
- Total Control
- Secure & ISO 27001 Compliant Infrastructure
- Backed up across multi UK Data Centres and closed Fibre Network
- 24 x 7 On Site Support and Service
- Simple Billing Model
Decibel provides real time chart of web server resource usage for your website. Well of course, why wouldn't we!? Well actually hosting companies don't seem to do this, so we built our own bespoke monitoring platform so you can see exactly what's happening on your website and server.
Decibel Technology's hosting comes with a Service Level Agreement to say that we'll never go below 99.5% availability.
Iomart is ISO9001 accredited. It is the globally implemented standard for providing assurance regarding an organisation's ability to satisfy both quality requirements and the enhancement of its customer relationships.
Iomart is also ISO27001 accredited, which is the recognised international standard developed specifically for Information Security Management Systems. This requires a company to demonstrate that it undertakes a systematic approach to managing sensitive corporate information and ensuring data security.
We fully support our hosting platform with 24/7 monitoring, and security or performance upgrades as and when they become available. Contact us at any time if you experience any issue with our servers.
Clients have the option to add private virtualised cloud hosting; a setup which is perfectly optimised for Decibel. With security and resilience top of the IT agenda for most businesses, hosting is now a specialist 24/7 matter. Decibel provides dedicated monitoring, charts of server resource usage, and email updates of any server events - minor or significant - for complete transparency.
All hosting packages include a staging area for testing and experimentation. Website administrators using Decibel CMS can copy any live site across to their staging site with just one click.
While Decibel can be hosted anywhere of your choosing, Decibel web servers are perfectly optimised for hosting Decibel Framework and CMS. Our infrastructure includes monitoring and alerts from third party servers to ensure our servers are in full working order.
With website resilience and security now top of the IT agenda, hosting is becoming an increasingly complex subject requiring specialist knowledge and skills. We have designed a highly sophisticated platform with a leading hosting infrastructure partner, and together with them, we monitor and manage your website 24/7. If something does happen to a website on any server, we'll know before you do, and we'll be sure to give you a full report when the issue is resolved or while it's being resolved.
We provide full reporting of server events so you can understand exactly what resource your website needs, even what days and times of the week it most needs it. Server space can be easily be purchased by a non-technical person through our Decibel Portal, through which they can even upload their site. The system will automatically provision a staging and live server and upload your website to it.